Ordering Information

When Ordering Finials:

Please check that size and style of finial chosen is suitable for diameter of pole used.

All finials are supplied inserted with a wood thread screw for wooden poles or a metal insert thread for metal poles.

Please give detailed colouring instructions, with diagrams if necessary, if combinations of standard colours or special colours are required.

When Ordering Poles, Rings and Tassels

Please state the length, diameter and style of pole required.

Please order the length of pole required excluding finials. As a general rule of thumb, allow 100-150mm either side of each architrave in addition to window width.

Poles will be cut to the exact length required and will be charged only to the next complete 10cm.

Reeded, fluted and insert track poles are only available in 51mm, 63mm and 75mm diameters.

We will endeavour to supply poles in one length up to 3m. Over 3m the poles will be in 2 pieces with a screw joiner.

As a general rule of thumb, please allow 10 rings per 1m of pole for standard curtain headings.

When ordering insert track poles, please specify the type of track (brass/chrome or Silent Gliss) and colour of the track required (white, brown, gold, silver and black are available in Silent Gliss tracking).

Please specify the length and number of the pull cords required and how the curtains are to operate i.e. to pull to the middle with one cord pull; a single curtain pulled to the left or right or to have two curtains that are operated independently with a cord at each side.

Medium and small tassel pulls are not supplied with cord.

When Ordering Brackets

Please check that the brackets chosen are the correct size for the pole being used.

Please ensure that the standard size of brackets will clear your architrave depth and that there is sufficient room below cornices, mouldings etc to position the brackets.

Special extension and modified brackets can be made to order. Please provide detailed dimensions of your requirements. There will be a surcharge for this service.

We recommend that poles over 2m long should have a centre bracket.

If plain metal brackets are required for double poles, please state diameter and respective positions (back or front) of the poles being used and the overall extensions required.

All brackets are supplied with appropriate wall fixings.

When Ordering Holdbacks

All holdbacks can be customised into swagholders using a wooden stem. Two sizes of swagrings are available; large (internal diameter 90mm) and small (internal diameter 52mm). A standard surcharge for large and small swagholders will be added to the holdback cost.

Please note that holdbacks are supplied with a variety of styles of stems: wood, resin, brass, bronze and chrome. The standard style of each stem for each design of holdback is specified in the brochure. These can, however, be interchanged.

Please specify the preferred length and style of stem if different from the standard. Brass stems are available in two sizes: 85mm and 110mm; resin stems are only available in the single lengths specified. Wood stems can be turned to any length.

Standard Finishes and Colour Matching

Standard colours can be applied to any of the items illustrated in the brochure, (excluding brass, nickel, chrome, bronze plated, moon plated and Perspex items). Please specify the finish required for each item ordered.

All goods are hand finished so very slight variations in colour may occur. Every effort is made to match wood colours but certain properties of wood, such as end grain, might result in colour variations. Resin products can be stained to dark wood colours only; light wood colours will be paint effected. If combinations of standard colours or colour matched colours are required, please give clear instructions with a diagram if relevant.

Painted poles are protected with a clear satin or gloss lacquer and finished with wax to ensure rings run smoothly. We advise against a very matt finish on poles, as the friction from the rings will eventually burnish the surface to a shine and the rings will not run smoothly.

When requesting colour matching, please supply as much information as possible e.g. fabric, wood and wallpaper samples. A surcharge will be added to the net cost of each item colour matched.

Gold and silver gilded (Dutch Metal) finish can be applied to any item. A surcharge will be added to the net cost of each item gilded (Dutch Metalled). If gilded detailing is required i.e. banding on finials, please give sufficient instructions or provide a diagram.

Colour matching samples can be provided on individual wooden pegs. Please allow sufficient time before you place the order for samples to be approved.

If colour matched samples are required on finials or holdbacks, an invoice will be raised for the full value of these items. However, if an order is placed requiring the same colour match, the cost of the sample (finial or holdback) will be deducted from the resulting invoice.

We are unable to give credit notes or refunds on colour matched items if wrongly ordered. Colour matched items can be returned for repainting at an additional cost.

A surcharge will be applied for painting the 'flutes' in a fluted pole in another colour i.e. a mahogany pole with deep gold flutes and reeds on a reeded pole.

General

Some items in our product range are hand painted. The Company therefore cannot accept any responsibility for slight variations in colour.

All published dimensions are approximate.

All designs are the property of the Company and under no circumstances are they to be reproduced or copied.

Delivery Lead Times

We endeavour to dispatch orders within 28 days.

If the order is required urgently we may, by prior agreement, arrange to dispatch the goods earlier than our standard lead times.

Please do not book a pole fitter before the delivery date of goods has been arranged. We advise that the fitting is arranged for at least the day following delivery. (Delivery in the UK Mainland can be any time up to 5.30pm).

Carriage

Our standard carriage service (UK Mainland) is based on a next working day delivery from date of despatch. Carriage arrangements to other destinations will be advised prior to acceptance of order.

On this service we cannot specify at what time of day the goods will be delivered. If the addressee is not available to receive the goods, the carriers will try at least once to deliver again before returning the goods to us. If we have to dispatch the goods a second time, an additional invoice will be raised.

Timed deliveries can be organised with prior arrangement and will be charged as per our carrier's price list valid at that time.Ordering Information Coming Soon!